- Service Booking and Digital Delivery
What services do you offer?
Ollowfilmpro, headquartered in Singapore, provides professional video follow-up and event filming services for clients requiring on-site video shooting.
Our service arrangements, client communication, booking coordination, and support are all handled by our operations team in Singapore.
How does the video follow-up service work?
Our service process includes:
Submitting a service or booking request
Discussing event and shooting needs
Confirming dates, locations, and shooting times
Arranging on-site shooting services
Recording and organizing the recorded video footage
Completing necessary post-production
Delivering the agreed-upon digital video files online
Specific shooting arrangements and service scope will be confirmed with the client before the scheduled service date.
When will I receive the finished video?
After the scheduled shooting is completed, our team will organize the recorded footage and perform the agreed-upon post-production work.
Standard estimated delivery time is:
7-21 business days after completion of the shooting service.
Actual delivery time may depend on:
Duration and scale of the event
Amount of recorded footage
Editing and post-production requirements
Selected service package
Any other requirements agreed upon with the client
We will notify the client when the completed digital footage is available.
How will my video be delivered?
Completed digital video footage will be provided via a suitable online delivery method, such as:
Secure download link
Authorized digital file transfer platform
Since Ollowfilmpro provides services rather than physical goods, standard parcel shipping and physical tracking numbers are generally not applicable.
- Payment and Booking
What payment methods are available?
Ollowfilmpro accepts payments through its secure payment processing service.
Depending on the payment options available at checkout, clients can use major credit or debit cards and other supported electronic payment methods.
How do I pay for subsequent video shoot bookings?
A deposit may be required to book a shooting service.
Upon successful receipt of the deposit, it will be used to confirm:
Required service dates
Shooting time slots
Initial service preparation
Schedule
Any remaining balance will be paid according to the service details and payment terms confirmed with the client.
All applicable payment transactions are processed through a secure third-party payment processing service.
- Cancellation, Refund, and Service Changes
Can I cancel or change my booking?
Because video follow-up services require advance scheduling and allocation of shooting resources, clients should contact Ollowfilmpro as soon as possible if they need to cancel, postpone, or modify their booking.
Cancellation or change requests will be reviewed based on the following factors:
Remaining time until the scheduled event date
Has service preparation begun?
Has shooting resources been allocated?
Agreed-upon terms of service
Completed services
Is the deposit refundable?
Refund eligibility depends on the specific circumstances of the cancellation and the applicable booking terms.
Relevant factors may include the cancellation date, completed preparations, resources invested, and services provided.
If the refund is approved, the applicable amount will typically be refunded via the original payment method.
What if there are problems with the delivered video?
If the delivered video file has technical issues that prevent it from being accessed, downloaded, or played, please contact our customer support team as soon as possible and provide details of the problem.
Depending on the specific situation, we may provide appropriate solutions, such as:
Technical Support
Redelivering the relevant files
Replacing the files where applicable
Additional Customer Support
- Client Information and Content Copyright
Can I provide reference materials for the filming service?
Yes. Clients can provide relevant reference materials so that we can better understand their filming needs.
These materials may include:
Reference videos
Images
Event schedule
Written descriptions
Venue information
Other materials related to the requested service
What are the requirements for the materials provided by the client?
The client is responsible for ensuring that the materials they submit or provide to Ollowfilmpro are legally authorized.
The materials provided by the client must not:
Infringe on the copyrights of others
Contain unauthorized trademarks
Violate applicable intellectual property rights
Contain content that the client is not authorized to use
If the submitted content is not suitable for the requested service, Ollowfilmpro may request the client to replace the materials.
If potentially unauthorized or infringing materials are found, we may contact the client to request clarification or replacement. If necessary, we may adjust or cancel the relevant service arrangements in accordance with the applicable booking terms.
Who owns the recorded video?
Ownership and usage rights of the recorded video depend on the service arrangements and applicable agreements between Ollowfilmpro and the client.
Before completing your booking, please carefully read the applicable Terms of Service regarding video use, delivery, and any agreed rights.
- Service Support and Contact Information
How to Contact Ollowfilmpro?
For any questions regarding video after-sales service, booking arrangements, payment matters, shooting schedules, digital video delivery, or customer support, please contact our team through the following official channels:
Brand Name: Ollowfilmpro
Country/Region: Singapore
Official Website: www.ollowfilmpro.com
Email: furniture@ollowfilmpro.com
Our team is committed to providing clear communication and assistance throughout the booking and service process.
