This Privacy Policy explains how Ollowfilmpro collects, uses, stores, and protects your personal information when you visit our website, communicate with us, or purchase our video tracking services.
Official Website: www.ollowfilmpro.com
Ollowfilmpro provides professional video tracking and event filming services, including on-site shooting, event video recording, post-production, and digital delivery of final video footage.
We are committed to handling personal information responsibly and complying with applicable data protection and privacy requirements in the jurisdictions where we provide services.
- Data Controller
The organization responsible for managing the personal information collected through this website is:
Brand Name: Ollowfilmpro
Country/Region: Singapore
Official Website: www.ollowfilmpro.com
Contact Email: furniture@ollowfilmpro.com
- Personal Information We May Collect
When you browse our website, contact us, request a quote, make a booking, or use our services, we may collect information necessary to operate the website and provide the services required.
Website and Device Information
When you visit our website, we automatically collect certain technical information, such as:
IP Address
Browser Type and Version
Device Information
Operating System
Website Access Time and Date
Cookie Identifier
Website Interaction Information
This information may be used to maintain website functionality, monitor website performance, prevent abuse, and improve the overall user experience.
Booking and Service Information
When you schedule a video follow-up service, we may collect the following information:
Name
Email Address
Phone Number
Billing Information
Event Date and Time
Shooting Location
Event Schedule
Required Shooting Duration
Video Service Requirements
Other Information Needed to Coordinate Bookings
This information enables us to communicate with clients, schedule shooting sessions, execute required services, and deliver the final digital materials.
Customer Communication
When you communicate with Ollowfilmpro, we may retain information you voluntarily provide, including:
Questions and service inquiries
Booking information
Event details
Service descriptions
Customer feedback
Support requests
Your communication records with our team
- Payment Processing
If online payments are supported, transactions may be processed through a secure third-party payment processor, such as Stripe.
Payment information will be transmitted through the secure infrastructure of the appropriate payment processor.
Ollowfilmpro does not intend to collect or retain complete payment card information, including:
Complete credit card number
Card security code
Online banking login credentials
Payment service providers may process transaction information independently in accordance with their own privacy policies, security procedures, and applicable requirements.
- Purpose of Processing Personal Information
We may process personal information for legitimate business purposes, to fulfill contractual obligations, to meet customer requirements, and to comply with applicable legal obligations.
Personal information may be used for:
Processing and managing service bookings
Confirming shooting appointments
Coordinating event shooting arrangements
Communicating service updates
Responding to customer inquiries
Providing follow-up video services
Delivering completed digital video files
Providing customer support
Processing eligible payments and refunds
Preventing fraud or unauthorized transactions
Maintaining accounting and business records
Complying with applicable legal obligations
We will only use information reasonably relevant to the above purposes.
- Materials and Content Provided by Customers
Customers may provide materials to communicate their video shooting needs, including reference videos, photographs, schedules, written instructions, venue information, or other relevant content.
Customers are responsible for ensuring they have the necessary rights or permission to provide Ollowfilmpro with such materials.
Clients must not intentionally submit the following:
Infringement of third-party copyrights
Infringement of trademarks
Unauthorized use of protected creative content
Violation of applicable law
Containing content that the client is not authorized to provide
If potentially unauthorized content is discovered, Ollowfilmpro may request clarification or replacement of the material from the client.
Information related to submitted materials will only be processed to the extent reasonably necessary to review and coordinate the requested services.
- Recorded Videos and Event Information
As part of our video follow-up services, filming may generate video footage containing images, sounds, event or other event-related information.
The processing, use, delivery and storage of recorded material will be subject to the service arrangements agreed upon by both parties and applicable legal requirements.
The client is responsible for obtaining any permission, notice or consent (if applicable) that may be required from individuals or venues related to the event.
Ollowfilmpro will primarily use the recorded material to fulfill the agreed video services, complete post-production, and deliver the relevant material to the client.
- Data Retention
We retain personal information only for a reasonably necessary period for the purposes described in this Privacy Policy, including service delivery, transaction management, customer support, accounting, legal compliance, and dispute resolution.
Different categories of information may be retained for different periods.
Reservation and Transaction Records
Reservation, payment, and transaction-related records may be retained for as long as necessary to meet accounting, tax, business, and legal obligations.
Customer Communication Records
Relevant communications and support records may be retained for a reasonable period after the completion or resolution of the relevant service matter to maintain service records and handle potential disputes.
Digital Service Footage
Completed video footage may be retained for a reasonably necessary period for delivery, technical support, re-delivery, or service management, depending on the applicable service arrangements.
- Privacy Rights
Depending on your region and applicable privacy laws, you may have rights related to your personal information.
These rights may include (where applicable):
Requesting access to your personal information
Asking us to correct inaccurate information
Requesting updates to your personal information
Requesting the deletion of information where permitted by law
Asking us how your information is processed
Objecting to or restricting certain processing activities where applicable
To submit a privacy-related request, please contact:
Email: furniture@ollowfilmpro.com
We will review your request and respond in accordance with applicable privacy requirements.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies for the following purposes:
Supporting website functionality
Saving website preferences
Understanding website usage
Improving website performance
Supporting security and preventing fraud
You can manage or restrict cookies through your browser settings, depending on your browser and applicable laws.
Disabling certain cookies may prevent some website functions from working properly.
- Third-Party Service Providers
Ollowfilmpro may use selected third-party service providers to support the website and business operations. These service providers may include:
Payment processing service providers
Website hosting service providers
Email and communications service providers
Digital file transfer service providers
Website analytics or technology service providers
Third-party service providers may only process personal information to the extent necessary to perform the services they provide to us, or to the extent permitted by applicable law.
Where appropriate, we will take reasonable steps to cooperate with service providers who maintain appropriate security and privacy protections.
- Data Security
Ollowfilmpro takes reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet transmission or electronic storage system can guarantee absolute security.
Customers should avoid sending unnecessary confidential information via ordinary email or website forms.
- Changes to the Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our services, business operations, technology, or applicable legal requirements.
If there are any changes, the updated version will be posted on this website.
We encourage customers to check this page periodically for updates on our privacy protection measures.
- Contact Us
If you have any questions about this Privacy Policy, personal information, data processing, recorded video materials, or privacy-related requests, please contact:
Email: furniture@ollowfilmpro.com
Ollowfilmpro is committed to handling customer information responsibly and providing transparent information about how we handle personal data related to our services.
