This service policy outlines how Ollowfilmpro manages bookings, scheduling, on-site video follow-up, post-production, and digital video delivery for services booked through the following channels:
Official Website: www.ollowfilmpro.com
Ollowfilmpro specializes in professional video recording services, providing on-site shooting and digital video delivery for clients who wish to capture important occasions, events, celebrations, and memorable moments.
Since our services are conducted through arranged on-site shooting and digital file delivery, no physical products are shipped.
- Service Management
Ollowfilmpro’s service coordination and customer support operations are managed in Singapore.
Our team is responsible for:
Receiving and reviewing booking requests
Communicating service needs with clients
Confirming shooting dates and times
Coordinating agreed-upon shooting arrangements
Organizing post-production and digital file preparation
Assisting clients with digital video delivery
All applicable service details will be communicated to clients prior to the scheduled shooting date.
- Service Scope and Booking Process
Ollowfilmpro provides video follow-up services based on the needs confirmed with each client.
A typical process includes:
Client submits booking request
Discussion and confirmation of service requirements
Arranging event dates, shooting locations, and shooting times
Conducting the required on-site video shooting
Organizing and processing recorded footage
Preparing agreed-upon digital video footage
Delivering completed files via online channels
The final scope of services, shooting duration, deliverables, and other applicable arrangements will be confirmed before the service begins.
- Shooting Schedule and On-Site Shooting
After booking confirmation and receipt of payment, Ollowfilmpro will arrange the agreed-upon shooting schedule.
The actual shooting schedule may depend on:
Confirmed event dates
Shooting location
Required shooting duration
Event schedule
Selected service package
Client’s specific requirements
The client will receive the relevant shooting schedule information before the agreed-upon shooting date.
The client is responsible for ensuring the accuracy and completeness of the event location and schedule information they provide so that we can coordinate services.
- Video Processing and Digital Delivery
After on-site shooting is completed, Ollowfilmpro will organize the recorded footage and complete the corresponding post-production work included in the confirmed service.
Depending on the selected service, digital deliverables may include:
Original or selected video footage
Edited video footage
Processed digital video files
Other digital media materials agreed upon by both parties
Final files may be delivered via:
Secure download link
Authorized file transfer platform
Because the service is delivered digitally, customers should ensure that their contact information and email address are accurate.
- Estimated Digital Delivery Time
The standard estimated time for completed digital video delivery is:
7 to 21 business days after completion of on-site shooting services.
Actual delivery time may vary depending on the following factors:
Total amount of recorded footage
Duration and complexity of the event
Editing requirements
Number of final video files
Selected service package
Other post-production requirements
Once the digital footage is complete and ready for delivery, Ollowfilmpro will provide the client with the appropriate delivery information.
- Client Responsibility
The client plays a crucial role in ensuring the successful completion of the service.
Prior to the scheduled shooting date, the client should provide accurate and relevant information, including:
Correct contact information
Event date and time
Complete shooting location
Event schedule or relevant time information
Specific shooting requirements
Necessary access permissions or approvals
The client should also promptly inform Ollowfilmpro of any changes to the event schedule or shooting arrangements.
Incomplete information, delayed responses, changes in client requests, restricted access to shooting locations, or other client-related circumstances may cause delays that affect service progress or the final delivery time.
- Delays and Unforeseen Circumstances
While Ollowfilmpro strives to complete every service on schedule, unforeseen circumstances may occasionally affect shooting or digital delivery.
These circumstances may include technical difficulties, location limitations, schedule changes, operational issues, or other events beyond our reasonable control.
In the event of a delay, we will communicate with the client to the extent reasonably practicable and provide an updated estimated time.
We will make every reasonable effort to complete the relevant service and deliver the agreed digital materials as quickly as possible.
- Service Support
For any questions regarding booking, shooting schedules, service arrangements, or the status of digital video delivery, clients can contact Ollowfilmpro through the following official channels:
Brand Name: Ollowfilmpro
Official Website: www.ollowfilmpro.com
Email: furniture@ollowfilmpro.com
Our customer support team is dedicated to providing clear communication and assistance throughout the booking, shooting, post-production, and digital delivery process.
