These Terms of Service set forth the applicable terms and conditions for the following:
and the purchase and booking of professional video recording services under the Ollowfilmpro brand.
By visiting our website, submitting a booking request, confirming a service, or making payment, you acknowledge that you have read, understood, and agreed to these Terms of Service.
- Business Information and Applicable Law
This website operates under the following brand:
Brand Name: Ollowfilmpro
Website: www.ollowfilmpro.com
Email: furniture@ollowfilmpro.com
Ollowfilmpro provides professional video recording services, including on-site video recording and related digital video services.
The service operates from Singapore. Any contractual matters relating to our services are governed by applicable Singapore laws, except for mandatory consumer protection rights that cannot be excluded by law.
- Scope of Services and Delivery
Ollowfilmpro provides video recording and event filming services based on service packages and specific requirements confirmed with the client.
Depending on the selected service, the service process may include:
Service consultation and booking confirmation
Confirmation of event date, location, and shooting requirements
On-site video follow-up and recording
Post-production of recorded digital footage
Electronic delivery of completed video files or related digital footage
Our services are primarily conducted on-site and delivered electronically via electronic communication and digital delivery.
Video follow-up services do not involve any physical shipments and therefore do not provide traditional package tracking numbers.
- One-time Service Purchase and Payment
Services purchased through www.ollowfilmpro.com are one-time service transactions.
A booking deposit may be required to reserve the desired service date and begin preliminary preparations.
Payment for a booking may cover:
The agreed-upon service date
Initial communication and planning
Service preparation and arrangements
Administrative coordination related to the booking
Any remaining balance will be charged according to the service details and payment terms confirmed with the client.
Each confirmed booking represents a separate service transaction. Unless otherwise expressly stated, our services do not constitute an automatic subscription or recurring payment arrangement.
- Right of Performance and Withdrawal of Digital Services
Upon completion of the scheduled filming and related post-production work, the final digital materials will be delivered electronically.
These materials may include:
Edited video files
Event video footage
Other agreed digital deliverables
If applicable law provides for a statutory cancellation or withdrawal period, Ollowfilmpro will handle such rights in accordance with the requirements of the applicable jurisdiction.
If the client expressly requests that service preparation, filming, editing, or digital delivery commence before the expiration of the statutory withdrawal period, early performance of the services may have corresponding legal consequences to the extent permitted by law.
Nothing in these Terms is intended to deprive any mandatory consumer rights that cannot be excluded by law.
- Cancellation, Rescheduling, and Refunds
Due to the need for advance scheduling and resource allocation for video follow-up services, cancellation and rescheduling requests will be evaluated based on the following factors:
Remaining time until the scheduled event date
Has service preparation begun?
Have shooting resources been reserved?
Has the shooting service been completed?
Applicable consumer protection requirements
Customers who need to cancel or change their bookings should contact Ollowfilmpro as early as possible.
If the refund conditions are met and approved, the eligible amount will usually be refunded through the original payment method, subject to applicable payment processing procedures and legal requirements.
If the event must be rescheduled, Ollowfilmpro can assist in arranging alternative dates based on the actual circumstances.
- Client Information, Licensing, and Intellectual Property
Clients may provide materials, references, schedules, logos, images, text, or other content necessary for planning and delivering video services.
Clients are responsible for ensuring that the materials provided to Ollowfilmpro are legally licensed and used for their intended purpose.
Client-submitted materials must not:
Infringe on third-party copyrights
Infringe on trademarks or other intellectual property rights
Contain materials used without the client’s authorization
Contain illegally obtained or restricted content
If necessary, Ollowfilmpro may request the client to clarify or replace inapplicable materials in order to prepare for service.
If potentially infringing or unauthorized materials are found, Ollowfilmpro may, at its discretion:
Request the client to provide replacement materials
Exclude the affected materials from the service
Request the client to provide additional authorization or clarification
If the issue cannot be reasonably resolved, the affected booking will be cancelled.
The client remains responsible for obtaining any licenses or authorizations required for the materials, venue, or other content they provide.
- Service Quality and Digital File Support
Ollowfilmpro will make reasonable efforts to provide follow-up video services in accordance with the confirmed booking details and agreed-upon scope of services.
After delivery of digital materials, the client should review the files. Please notify us promptly if you encounter access problems or fail to receive the agreed-upon deliverables.
Depending on the specific circumstances, the assistance we provide may include:
Digital file access assistance
Download or delivery troubleshooting
Redelivering files when technically necessary
Assisting with damaged or incomplete digital files where applicable
Requests regarding service quality or digital materials should include sufficient information so that we can identify and resolve the issue.
- Pricing, Booking Confirmation, and Customer Responsibilities
All prices displayed on www.ollowfilmpro.com are intended to clearly explain applicable service fees.
Before payment, the customer is responsible for reviewing the following:
Selected video follow-up services
Event dates and locations
Service duration and requirements
Applicable booking payment methods
Any other terms of service
The booking becomes effective upon successful completion of the required payment and acceptance or confirmation of the booking by Ollowfilmpro.
The customer is also responsible for providing accurate event information and promptly notifying us of any material changes that may affect the shooting schedule.
- Event, Location, and Service Arrangements
Clients should provide accurate information regarding the event location, schedule, venue access arrangements, and relevant filming requirements.
Unless otherwise agreed in writing, clients are responsible for obtaining venue permits, filming authorizations, access approvals, or other third-party consents.
Unforeseen circumstances, venue limitations, schedule changes, access restrictions, weather conditions, or other events beyond reasonable control may affect the provision of services. Ollowfilmpro will make reasonable efforts to communicate with clients and determine appropriate solutions.
- Contact Information
For inquiries regarding services, bookings, payments, cancellations, legal notices, or other questions related to these Terms of Service, please contact:
Website: www.ollowfilmpro.com
Email: furniture@ollowfilmpro.com
By using our website or purchasing our services, you acknowledge and accept these Terms of Service.
