This refund and cancellation policy explains the rules and procedures for cancellation, booking changes, service-related issues, and eligible refunds applicable to services purchased through the following channels:
Official Website: www.ollowfilmpro.com
Ollowfilmpro provides professional video recording services, including on-site shooting, video recording, post-production, and digital delivery of final video footage.
Our services are primarily offered through appointments and digital delivery, rather than physical product shipping. Therefore, standard parcel shipping and physical tracking are not available for these services.
This policy aims to provide customers with clear information regarding cancellation requests, refund eligibility, and service-related solutions.
- Service Purchase Types
Services purchased through www.ollowfilmpro.com are generally categorized as follows:
One-Time Service Purchases
Each payment is associated with a specific video follow-up or event filming service and does not constitute an automatic subscription or recurring billing arrangement.
Depending on the selected service, the booking may include:
Video shooting preparation
Event schedule coordination
On-site video follow-up
Recording of agreed event footage
Video editing and post-production
Delivery of completed video footage digitally
Because the service is provided through scheduled shooting and digital delivery, customers will not receive physical products or traditional package tracking numbers.
- Cancellation and Applicable Consumer Rights
Customers may have statutory cancellation or withdrawal rights, depending on their jurisdiction and the nature of the service purchased.
If applicable law provides for a statutory cancellation period, such rights will be processed in accordance with the mandatory requirements of the applicable jurisdiction.
Customers should also understand that video follow-up services may require advance arrangements, preparation, allocation of shooting resources, and post-production shortly after booking confirmation.
Where applicable law permits, if the customer expressly requests that service preparation or execution begin before the applicable withdrawal period expires, the customer acknowledges that certain cancellation rights may be affected once the service commences.
For digital video footage, any statutory rights relating to digital content will be processed in accordance with applicable consumer protection requirements.
- Cancellation Before the Shooting Date
If you need to cancel a scheduled video follow-up service before the start of shooting, please contact Ollowfilmpro as soon as possible.
Cancellation requests will be evaluated based on the following factors:
Date and time the cancellation request is received
How close the cancellation date is to the scheduled shooting date
Completed preparations
Booked shooting resources
Services provided
Applicable booking terms
If the refund is approved, the eligible amount will usually be refunded via the original payment method.
- Service Issues and Solutions
Ollowfilmpro is committed to providing follow-up video services according to agreed booking requirements.
If a customer encounters the following issues:
Inability to access delivered video files
Download or playback problems
Missing agreed digital materials
Technical issues affecting delivered files
The customer should contact our support team and provide sufficient information about the problem.
After reviewing the specific circumstances, we may provide appropriate solutions, including:
Technical support
Redelivery of digital files
Replacing affected files where reasonably practicable
Additional support regarding digital access
The appropriate solution will depend on the nature and specific circumstances of the reported problem.
- Customer Information and Intellectual Property
Customers may provide reference videos, photographs, schedules, written instructions, venue information, or other materials to communicate their filming requirements.
Customers are responsible for ensuring that any materials they provide are legally authorized for their intended use.
Submitted materials must not:
Infringe on third-party copyrights
Infringe on trademarks or other intellectual property rights
Contain content used without the customer’s authorization
Violate applicable laws and regulations
Ollowfilmpro does not authorize customers to submit materials that illegally use protected content of others. If potentially unauthorized or infringing material is discovered, Ollowfilmpro may:
Request clarification from the customer
Request alternative materials from the customer
Remove the relevant material from the service, if appropriate
Review whether the booking can proceed under the applicable terms of service
Any cancellation or refund resulting from this situation will be processed according to the applicable booking terms and the specific circumstances.
- Refund Processing
Once approved, a refund will typically be returned via the original payment method.
Refund processing time may depend on:
Payment processing time
Processing time of the issuing or financial institution
Customer’s payment method
Bank system processing time
Ollowfilmpro has no control over the processing time of the customer’s bank or payment service provider. Customers should allow the relevant financial institution sufficient time to complete the refund.
- Digital Video Delivery
After the agreed-upon video follow-up services and corresponding post-production work are completed, the digital materials will be delivered securely online, including:
Secure download link
Authorized digital transfer service
Customers should ensure that their contact information and email address are accurate to ensure successful receipt of the final delivered materials.
If you are unable to access or download delivered materials, please contact Ollowfilmpro immediately. We will do our best to assist in resolving the delivery issue.
- Service Changes and Rescheduling
For changes to the shooting date, location, shooting duration, or other important booking details, please submit your request as early as possible.
Any change requests are subject to change and may require adjustments to the original service arrangements.
If your change request cannot be reasonably accommodated, the booking will be processed in accordance with applicable cancellation and refund policies.
- Contact Information
For cancellations, refund inquiries, booking changes, service questions, or other policy-related matters, please contact Ollowfilmpro through the following official channels:
Brand Name: Ollowfilmpro
Official Website: www.ollowfilmpro.com
Email: furniture@ollowfilmpro.com
Ollowfilmpro is committed to processing cancellation and refund requests fairly, maintaining clear communication with customers, and providing appropriate assistance throughout the service process.
